I ran into a friend of mine who has had a terrible summer.
Not everyone knows about the heartbreak in her life but I know she thinks about it endlessly.
I saw her at Starbucks and gave her a hug and quietly said “I heard (the news) and I want you to know that Annie and I love you and love your family.”
It was later relayed back to me how much she appreciated that. She appreciated that I acknowledged the heartbreak and I kept it brief.
That is good advice for any situation: